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CSR Archives - Digbert's World

Paypal sucks, period.

On May 14, 2010, in Raj Murthy, by Raj Murthy

I now join the many thousands who hate Paypal. I have been an ebay Powerseller for several years and I can still say nothing good about it. I have had issues with chargebacks, fraudulent buyers and the ridiculous Paypal and eBay fees. and don’t even get me started on the whole Paypal email scams.

My experience with Paypal today was nothing short of frustrating. I just paid for an item via Paypal and Paypal defaulted to my bank account instead of my credit card as it should have in the first place. Why, because it is cheaper for Paypal to use my bank account rather than pay the fees for my credit card. But the problem is that I moved a little while ago and just closed this account. So, I tried contacting Paypal to change the mode of payment. First, calling them requires 6 different bits of information and a web pin that stays active for 60 minutes only. Then I get someone on the phone who cannot speak 6 words of English. This CSR continues to extol the virtues of Paypal and tells me how they have nothing to do with bank payments. Once the payment is made, apparently nothing can be done about it. The best part of this conversation, he took me through the steps to make a payment and here I was on the phone about a payment I had just made.

I will probably have to use paypal in the future only because there is no alternative. eBay auctions will only accept Paypal and ebay owns Paypal. This is a monopoly any way you look at it, which is why the service sucks. So, today I join the hordes of Paypal hating ebayers and start hoping that there will be some other system to make it all better.

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